All TextileHaus pieces are made in our San Francisco, CA studio. We are a small team, so please allow one week before your order is shipped to you. Please note that we are not able to cover the shipping fee.
Domestic orders ship via USPS Priority Mail and typically arrive 2-3 business days after the item is shipped. Please note that we cannot guarantee delivery dates. For orders needing international shipment, please send an email to hello@textilehaus.com.
We offer local pickups to our Bay area customers. Leave a comment in the “Order Notes” section during checkout that you would prefer local pickup. We will email you as soon as your order is ready, and we can schedule a time for you to stop by one of our stocklist in the area.
To return or exchange an item, please email us within seven days of receiving your order at hello@textilehaus.com. Please ship your items within seven days of return confirmation. As a growing company, we are unable to offer full refunds at this time. Returns are subject to a 10% restocking fee or you can choose to receive full store credit for your item. If you ship your items outside of the seven-day time frame we will have to apply a 25% restocking fee. Store credit never expires and is issued in the form of a digital gift card sent to your email. All sale items and “one of a kind” items are final sale.
If you have any questions or feedback on your purchase, we encourage you to reach out via email and let us know at hello@textilehaus.com