Domestic and International Shipping
All TextileHaus pieces are made in our San Fransisco, California studio. We are a small team, so please allow two weeks before your order is shipped to you. We offer free shipping on all domestic orders.
Domestic orders ship via USPS Priority Mail and typically arrive 2-3 business days after the item is shipped. Please note that we cannot guarantee delivery dates. For orders needing international shipment, please send an email to hello@textilehaus.com.
In Store Pickup
We offer local pickups to our Cincinnati area customers. Leave a comment in the “Order Notes” section during checkout that you would prefer local pickup. We will email you as soon as your order is ready, and together we can schedule a time for you to stop by one of our stocklist locations, The Green Store. It is located at 1805 Elm St., Cincinnati, Ohio, 45202.
Returns and Exchanges
To return or exchange an item, please email us within seven days of receiving your order at hello@textilehaus.com. As a growing company, we are unable to offer full refunds at this time. Returns are subject to a 10% restocking fee or you can choose to receive full store credit for your item. Store credit never expires and is issued in the form of a digital gift card sent to your email. All sale items and “one of a kind” items are final sale.
We hope that the quality of our brand extends to your overall experience with us! If you have any questions or feedback on your purchase, we encourage you to reach out via email and let us know at hello@textilehaus.com.